1. Who we are and scope
Alloop LLC ("alloop," "we," "us," or "our"), at 8 THE GREEN STE A, DOVER, 19901, U.S.A., operates alloop.ai. This notice explains how we handle personal information through this website, newsletter subscriptions, and website enquiries.
Our iOS and Android apps, connected devices, health information, AI features, and Community are covered separately by the App Privacy Policy. This website notice does not replace that policy.
2. Information we collect
When you subscribe, we collect your email address and information about your subscription preferences. When you email us, we receive your email address, the content of your message, and information you choose to include.
Hosting and website delivery services receive technical information needed to serve requests, such as an IP address, browser information, and requested resources. We also use website analytics to understand aggregate visits and performance.
Please do not send passwords, verification codes, medical records, or unnecessary sensitive health information in website enquiries.
3. How we use information
- To provide, secure, maintain, and improve the website;
- to manage subscriptions and send product updates, releases, and occasional offers you request;
- to respond to enquiries and privacy requests;
- to understand website traffic and performance; and
- to meet legal obligations and protect rights and safety.
4. Email subscriptions
We use Klaviyo to process newsletter subscriptions and deliver marketing emails. Subscribing is optional and is not an App account registration, purchase, preorder, or reservation.
You can unsubscribe through the link in our marketing emails or contact support@alloop.ai. Unsubscribing from marketing does not prevent necessary replies to support or privacy requests.
6. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this notice, including managing subscription preferences, responding to enquiries, meeting legal obligations, and resolving disputes. Retention depends on the type of information and the context in which it was collected. We may retain a record of an unsubscribe request to respect your choice.
7. Privacy requests and account deletion
Depending on applicable law, you may have rights to access, correct, delete, or obtain a copy of your information, restrict or object to processing, withdraw consent, or appeal a decision.
Send privacy requests to support@alloop.ai with the subject "Alloop privacy request". To request deletion of an App account and associated information, use the subject "Delete my Alloop account" and identify the account concerned. We may need to verify your identity before processing a request. Do not send passwords or verification codes.
App data retention and deletion are described in the App Privacy Policy. Unsubscribing from the newsletter does not delete an App account.
8. Additional regional rights
Where applicable, California residents and residents of other jurisdictions may have additional rights, including rights concerning access, correction, deletion, sale or sharing of personal information, and targeted advertising. You may contact support@alloop.ai to exercise applicable rights or ask about our practices. Authorized agents may submit requests where permitted by law.
We will not discriminate against you for exercising rights provided by applicable law. You may also have the right to complain to your local data protection authority.
9. Security
We use measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Children
This website is not directed to children under 13. If you believe a child has provided personal information through this website, contact support@alloop.ai. Separate eligibility and age requirements apply to the App under its policies.
11. International visitors
Alloop and its providers may process information in countries other than your country of residence. Those countries may have different data protection laws. Where required, appropriate safeguards apply to international transfers.
12. Changes to this notice
We may update this notice as our website and practices change. We will post the revised notice here and update the date above, with additional notice where required.
13. Contact
For privacy questions and requests, email support@alloop.ai.
Alloop LLC
8 THE GREEN STE A, DOVER, 19901, U.S.A.
Other contact details are available on our Contact page.